Chatbot Development

DESKTOP / CHATBOT DEVELPOMENT

When building a chatbot, we keep dedicated business goals in mind to achieve seamless performance across channels along with optimum automation. A natural conversation flow ensures that client expectations are met for tone, tasks, implementation, and so on.

How does it work

Evaluate Use Cases

Our team analyzes the applicable use case, business objectives, target users, competition, and prospective market segment, to determine the implementation framework.

Conversation Flow Design

At this stage, our conversational experience designers step in to channel the voice of the business. They work in tandem with the development team to create a procedural flow of dialogue that determines tasks, bot personality, tone, and context of the conversation.

System Integration

After the conversation flow is formalized, our team enables seamless integration with other enterprise software (CRM, HRM, Payment Processors, Analytics tools, etc.), company knowledge bases, backend system, and target chatbot platforms in order to automate workflows and optimize bot functionality.

Testing

In this phase, we rerun conversational flows, integrations and business scenarios through various test cases to achieve desired bot performance and bug-free implementation. Finally, user testing as well as application testing, is done, to cap the development process.

Deployment

This is the release phase everyone is waiting for. The intelligent bot is deployed on the company’s preferred platforms and is ready to interact with users in the execution environment.

Monitor and Optimize

Once published, the bot performance is monitored by analyzing conversation logs and usage insights to fix breakage points and reduce abandoned conversations. Analytics also help measure the bot’s ROI and run A/B tests to further optimize the use case, conversation flow and customer experience.

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